Refund policy

Call within five minutes of placing an order and we cancel it in full at no charge. After five minutes the food is in the queue; we will still try, but a cancellation may be refused or partly charged.

Card orders are authorised at pickup or delivery rather than at checkout, so a cancellation inside the five-minute window usually leaves nothing to refund at all.

Tell us the same day. We refund that line to the original payment method or replace the item on your next visit, whichever you prefer. Refunds land in three to five business days depending on your bank.

Have the order number ready. It is on the confirmation screen and the text message, and you can look it up on the track my order page.

Cold, spoiled or badly cooked food is refunded in full when reported the same day. Because food is perishable we do not ask for it back.

We do not offer refunds on taste preference. Spice level and sweetness are described on the menu and can be adjusted on request before cooking, so tell us in the special instructions at checkout.

Pickup orders not collected within two hours are disposed of and are not refunded. Deliveries returned because nobody was reachable are treated the same way.

Drivers call on arrival and wait five minutes. If you know you will be hard to reach, leave a note at checkout and we will hold the order at the counter instead.

Deposits are refundable up to seventy-two hours before the event. Inside seventy-two hours the deposit is retained; inside twenty-four hours the full amount is due, since the ingredients have been bought.

Final counts can be adjusted up to forty-eight hours before the event. Decreases inside forty-eight hours are charged at the confirmed count.

Chafing racks are charged at $8 per tray and refunded when the racks come back.

Call 647-997-6582 or write to Biryaniaroma@outlook.com with your order number and what went wrong. The manager answers within one business day and no complaint affects your rewards balance.