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We are listening

Customer Care

Complaints, compliments and suggestions all reach the manager. We reply within one business day, and a complaint never affects your rewards balance.

Fastest
Call Us

For an order already in progress. We answer the phone during opening hours.

647-997-6582
In writing
Email the manager

Best for refunds, catering follow-ups and anything you want in writing.

Biryaniaroma@outlook.com
Self serve
Check the status first

Most questions are answered by the live status on the tracking page.

Track my order →

Complaint or Feedback Form

Only the message is required. An order number helps us check the ticket faster.

We reply within one business day.

How a complaint is handled

Same day. Wrong, missing, cold or spoiled food reported the same day is refunded or replaced. Your choice. One business day. The manager answers every message. If the answer does not settle it, ask for the owner. Three to five days. Card refunds land in that window, depending on your bank. Full detail sits on the refund policy page.